Operations & Customer Success

Location: Jakarta, Indonesia
Level: Associate / Supervisor

Job Description

We are currently in search for a talented Operations & Customer Success to join our team. The successful candidate will help us develop and maintain critical software products for various staging and production environments. This is a great opportunity for those looking to gain experience working on a live platform, working with a multicultural team in a creative and flexible work environment that offers excellent benefits and flexible schedules.

Core Roles & Responsibilities:

  • Support day-to-day operational activities, and ensure all operations run smooth
  • Maintain great relationship with both new and existing users
  • Process user registration / KYC and customer fund withdrawal request
  • Monitor and respond customer inquiries via various channels (Telegram, Freshdesk, etc)
  • Troubleshoot issues together with product / tech team

Qualifications:

You are the right person if you...

  • You are hands-on, creative and eager to learn
  • Passed a bachelor's degree
  • Have at least 2 years of experience working in the related role
  • Good understanding of English and eagerness to learn about cryptocurrency & blockchain

Join Us

If you think our challenges and goals excite you, we'd like to know you more!

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    The City Tower Lantai 27, Jalan M.H Thamrin No.81, Menteng, Jakarta Pusat - DKI Jakarta 10310

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