We are currently in search for a talented Operations & Customer Success to join our team. The successful candidate will help us develop and maintain critical software products for various staging and production environments. This is a great opportunity for those looking to gain experience working on a live platform, working with a multicultural team in a creative and flexible work environment that offers excellent benefits and flexible schedules.
Core Roles & Responsibilities:
- Support day-to-day operational activities, and ensure all operations run smooth
- Maintain great relationship with both new and existing users
- Process user registration / KYC and customer fund withdrawal request
- Monitor and respond customer inquiries via various channels (Telegram, Freshdesk, etc)
- Troubleshoot issues together with product / tech team
You are the right person if you...
- You are hands-on, creative and eager to learn
- Passed a bachelor's degree
- Have at least 2 years of experience working in the related role
- Good understanding of English and eagerness to learn about cryptocurrency & blockchain