Operations & Customer Success

Location: Jakarta, Indonesia
Level: Fresh Grad / Entry Level

Job Description

We are currently in search for a talented Operations & Customer Success to join our team. The candidate must be capable in learning and solving operations problem quickly, and be a strong communicator. You will be working with a multicultural team in a creative and flexible work environment that offers excellent benefits and flexible schedules.

Core Roles & Responsibilities:

  • Support the day to day operations activities
  • Ensure the entire operations running smooth
  • Be the front line of the company
  • Maintain a good relationship with both new and existing users
  • Be a consultant for the users as well as a communicator between the users and the company
  • Ensure users satisfaction
  • Process users registration data and monetary / crypto transactions through admin panel
  • Monitoring the issues/complaints and troubleshoot by working with Product team
  • Reading, prioritizing, and responding to users' queries through all channels (i.e. live chat, emails, phone calls and Telegram)
  • Foster amazing users experience


You are the right person if you...

  • Passed a bachelor degree
  • Have at least 1 year of experience working in the related role
  • Able to operate Microsoft Office
  • Fast learner
  • Able to manage multiple tasks
  • Getting things done
  • Fluent in English both spoken & written

Join Us

If you think our challenges and goals excite you, we'd like to know you more!

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    Contact Us
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    The City Tower Lantai 27, Jalan M.H Thamrin No.81, Menteng, Jakarta Pusat - DKI Jakarta 10310

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